Website terms of use

This website is the property of Kunstenfestivaldesarts asbl/vzw, with registered offices at Quai du Commerce 18, 1000 Brussels, registered with the Crossroads Bank for Enterprises under number 0446.277.303.

These terms and conditions apply to Anyone accessing and using the website expressly consents to the following general conditions.

Intellectual property rights

The contents of this site, including brands, logos, drawings, data, product or company names, text, graphics, images, videos or any other information are protected by intellectual rights and are the property of Kunstenfestivaldesarts asbl/vzw or third party beneficiaries. No part of this website may be copied, translated, modified, distributed or used in any way whatsoever without the prior written consent of Kunstenfestivaldesarts asbl/vzw.

Limited liability

Kunstenfestivaldesarts asbl/vzw declines all responsibility for any direct or indirect damage resulting from the use of this website (such as damage resulting from unavailability, technical errors, viruses or any other situation beyond the control of Kunstenfestivaldesarts).

Kunstenfestivaldesarts asbl/vzw makes every effort to ensure that the information provided is complete, correct, accurate and updated, but is not responsible for the correctness, reliability, timeliness, accuracy or other properties of the information. Kunstenfestivaldesarts will do its best to rectify any errors or unavailability of information on the website. If you notice any errors in the information provided on the website, you can contact the website manager at

The content of the site (including links) may be adjusted, changed or expanded at any time without notice.

The website may contain hyperlinks to, or that indirectly refer to third-party websites or pages. The display of links to these websites or pages in no way implies implicit approval of their content. Kunstenfestivaldesarts asbl/vzw expressly states that it has no say in the content or other characteristics of these websites and cannot be held liable under any circumstances for their content or characteristics or for any other form of damages resulting from the use thereof.

Applicable law and jurisdiction

This website is subject to Belgian law. In the event of a dispute, only the courts of the judicial district of Brussels have jurisdiction.

Privacy policy

Kunstenfestivaldesarts asbl/vzw honours your privacy. The personal information that we collect is used in accordance with the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).

What categories of personal data do we process?

Kunstenfestivaldesarts is responsible for processing the personal data collected when you buy a ticket, subscribe to our newsletter or brochure, or communicate with us.

The data collected may include, depending on the case: title, first name, name, gender, age, language, address, contact details, data relating to past orders and – only when you make a payment – your bank or credit card details.

Kunstenfestivaldesarts asbl/vzw may collect anonymous or aggregated data which are of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website you used to go to or depart from the Kunstenfestivaldesarts asbl/vzw website. This enables us to continually provide an optimal Kunstenfestivaldesarts asbl/vzw website experience for our users.

If you are registered on a mailing list, we keep a record of the emails that we send you and may track whether you receive or open them so that we can send you the most relevant information. We can also track subsequent online actions, such as the purchase of a ticket.

When you make purchases or bookings for a programme, we collect your name, contact information and – in the event that you make a payment – your banking or credit card information. Tickets are personal and the information that we collect is required for, among other things, sending you your ticket(s), access control, determining correct pricing and to contact you in the event of programming changes or cancellations.

Do we share your personal data?

Your personal data will not be passed on to third parties, except to service providers and partners with whom we collaborate for our activities, such as our web host, our online booking and payment service provider or a banking institution in the case of secure payment, or another cultural institution with which we collaborate or co-produce an event, or even, if necessary, to the public authorities, in compliance with the law.

Our activities are organised in partnership with numerous cultural institutions such as Kaaitheater, KVS, Bozar, Théâtre Varia, Théâtre des Tanneurs, Les Brigittines, Beursschouwburg, Charleroi Danse, Théâtre National Wallonie-Bruxelles, Kanal - Centre Pompidou, La Balsamine or Le Rideau (updated list on our Partners page). Some of the data collected via our ticketing system (surname, first name, contact details, language) may be shared with the cultural partner who is co-presenting the event concerned, and this only with consent given via an "opt-in" or in compliance with a legitimate interest. This may be done either to share practical information important to the running of the event, or for direct marketing purposes and only for similar offers to your previous booking. You may object to the sharing of this data at any time by notifying us in writing (see below).

Your personal data will not be passed on to any other commercial partners.

The use of cookies

During a visit to the site, cookies may be placed on the hard drive of your computer for the sole purpose of better adjusting our site to meet the needs of returning visitors. These cookies are not used to track your surfing habits on other websites. Your internet browser enables you to block cookies, receive a warning when a cookie is being installed, or remove cookies from your hard drive afterwards. For more information please consult the help function of your internet browser.

What are your rights?

You have the following rights with respect to your personal information:

The user has the right at any time, at no cost and upon request, to prohibit the use of his information for the purpose of direct marketing. Upon submission of proof of identity (copy of identity card), you are also entitled to receive a free copy of your personal information by sending a written, signed and dated request. If necessary, you may also request that any information which is not correct, complete or relevant be changed. If you wish to do so, you can send a written, signed and dated request to Kunstenfestivaldesarts either by email to or by post to Quai du Commerce 18 - 1000 Brussels.

If you have any other complaints about the processing of your data, you can lodge a complaint free of charge with the Data Protection Authority (

Changes to this charter

This charter may be amended at any time as a result of the development of new forms of processing implemented by Kunstenfestivaldesarts or changes to the applicable legislation. Any change shall enter into force immediately. We therefore invite you to visit this page regularly.

Last updated on 14 December 2023.

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